Customer Implementation Specialist

Typical Duties

• Lead on-site execution of customer launches, with travel up to 75% nationwide to coordinate equipment delivery, installation, setup, and activation in alignment with launch plans and operational standards.
• Prepare and stage launch materials and equipment, including receiving inventory, processing shipments, and configuring vending machines according to planograms.
• Transport vending equipment safely and efficiently using company vehicles, ensuring compliance with safety standards and delivery schedules.
• Install and configure vending machines, including positioning, setup, testing functionality, and verifying readiness for customer use.
• Service assigned local routes when not traveling, including stocking products, loading/unloading inventory, and maintaining vehicle cleanliness and organization.
• Deliver front-line customer support by addressing routine inquiries, resolving basic issues, and escalating complex concerns appropriately.
• Maintain accurate inventory records, update systems, and reconcile discrepancies to ensure proper stock levels.
• Track and manage required documentation, ensuring completeness and timely follow-up on outstanding items.
• Operate delivery vehicles in compliance with safety and routing protocols, ensuring timely and accurate deliveries.
• Process outbound orders, both physically and within internal systems, to support operational efficiency.

Minimum Qualifications

• Two or more years of experience in operations, including manufacturing, customer service, materials management, logistics, planning or similar;
• Must have valid drivers license with satisfactory driving record;
• Strong verbal and written communication skills using professional business English;
• Demonstrated interpersonal skills with ability to build effective working relationships;
• Basic mathematical proficiency (addition, subtraction, multiplication, division);
• Intermediate computer skills word processing, spreadsheets, mobile devices, email/text communication;
• Basic troubleshooting and problem-solving ability;
• Strong customer service orientation and sound judgment;
• Ability to adapt to schedule changes and varying work durations.

Education Requirements

• A High School Diploma or GED Certificate.

Physical Requirements

• Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:
• Lift and carry up to 35 pounds;
• Push/pull up to 75 pounds;
• Bend, stoop, and maneuver within warehouse and field environments;
• Operate pallet jacks and box trucks;
• Enter and exit vehicles repeatedly;
• Use computers and mobile technology in office and field settings.

Work Environment

• Work is performed across multiple environments, including customer sites, warehouse settings, and vehicles, with moderate exposure to noise and varying conditions.