Customer Growth Strategy Consultant | Communications, Media, & Technology

About the role

We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, we help Communications, Media and Technology (CMT) leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes.

Responsibilities

• Conduct structured analysis of customer needs, market dynamics, and competitive landscapes to identify actionable growth opportunities.
• Support robust, insight-led business cases to support investment decisions.
• Apply data-driven and hypothesis-led problem solving to assess opportunity viability and prioritize initiatives.
• Support and execute rapid validation approaches (e.g., concept testing, experimentation with real and synthetic customers) to generate evidence.
• Synthesize data and insights into clear, compelling recommendations that inform client decision-making.
• Collaborate with cross-functional teams (design, product, marketing, data/AI) to shape and refine customer-centric propositions.
• Contribute to the development of client-ready materials and storytelling, linking customer insight to commercial impact.

Qualifications

• 3+ years in strategy consulting, corporate innovation, or analytics roles with exposure to growth-oriented work.
• Demonstrated consulting experience with client-facing delivery.
• Experience supporting business case development, financial modeling, or investment analysis.
• Exposure to customer research, experimentation, or product/service development.
• Ability to translate data and insights into clear, structured storytelling.
• Experience working in or with CMT (Communications, Media, Technology) industries preferred.
• MBA or relevant innovation program experience a plus.
• Excellent communication and collaboration skills in client-facing environments.
• Understanding of AI/GenAI and its application to customer growth.

Pay

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Schedule

Not specified.

Benefits

Benefits include medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. Details can be found here.

Requesting an Accommodation

If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

California Requirements

If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Recruiting and Hiring Statement

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change. Visit us at www.accenture.com.