Customer First Administrator
Description
Magnit Direct Sourcing on behalf of Toyota is currently hiring a Customer First Administrator for a temporary assignment in Dr. San Ramon, California.
This is a 6-month contract. The pay range for this role is between $25.00 - $30.00/Hr. Benefits: Medical, Dental, Vision, 401K.
Who we are
- Collaborative, respectful, a place to dream and do—these are just a few words that describe life at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream, Do, and Grow with us.
What we’re looking for
The Customer Service Operations team is looking for TWO passionate and highly motivated temporary associates to assist the regional customer first team with processing lemon law cases.
What you’ll be doing
- Preparation and dissemination of lemon law acknowledgment letters.
- Request repair orders and sales documents from Toyota dealerships.
- Input repair history data and details (Sales Force/Guest Experience Platform GEP).
- Distribute customer cases to appropriate regional personnel.
- Assemble/Order documents for Toyota HQ and Legal department.
- Collaborate with dealer personnel, district managers, and field technical specialists.
Qualifications/ What you bring (Must Haves)
- Strong written and oral communication
- Organizational and time management skills
- Ability to maintain the strictest of confidentiality
Preferred
- Understanding of California Lemon Law requirements OR someone with previous Legal background
- Previous automotive call center or customer relations experience
- Previous Toyota or Lexus experience
- Previous Dealership experience
Qualification/Licenses
- Work Authorization : Green Card, US Citizen
- Travel Required : No travel required
- Shift timings: 9 AM to 5 PM
Job Location
San Ramon, California (On-Site)
Pay
USD 25.00 - USD 30.00 Per Hour
Contract Duration
6 month(s)