Customer Expierence Banker

About the Role

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers, responsible for retaining and growing consumer and business customer relationships.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk, and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication, and presentation.
• Other duties as assigned.

Qualifications

• High School Diploma or GED and a minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services, or goal-driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status

No (eligible for overtime pay)

Workplace Type

Office. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and work-from-home setups. Specific arrangements will be provided by the hiring team. Remote roles will also have opportunities to come together in our offices for important events.

Huntington will not sponsor applicants for this position for immigration benefits. Applicants must be currently authorized to work in the United States on a full-time basis.