Customer Experience Tech Support Representative

About the role

Build what’s next at Permobil. Permobil exists to create a future that is free from mobility limitations. We design and deliver innovative mobility solutions that transform lives—helping people live with greater independence, dignity, and freedom.

Responsibilities

• Diagnose and resolve issues with power wheelchairs, including electronics, motors, joysticks, batteries, and control systems.
• Aid in programming and setup of specialty controls and electronic accessories.
• Ensure customer satisfaction by providing expert guidance in spare parts and accessories.
• Serve as the primary customer contact and establish trusted professional relationships with provider networks, end-users, and colleagues.
• Record the nature of all customer contacts and other pertinent data into a management information system.
• Take and process phone/Fax/Email orders and price quote requests for parts.
• May handle and process return shipments from customers.
• Identify and resolve potential ordering problems, ensuring timely and accurate product delivery and repair.
• Help process orders requiring special handling and/or assembly; inspect products for damage or defects; record discrepancies or damages and notify manager.
• Promote proper care of equipment and supplies; foster a cooperative work environment; use common and company-specific computer software and call center hardware.
• Occasionally provide departmental customer assistance in identifying, ordering, and repairing products, as appropriate.
• Perform other miscellaneous job-related duties as assigned.

Requirements

• High school diploma or GED.
• Thorough understanding of electro-mechanical devices, knowledge of technical support practices and procedures, and basic computer skills.
• Must be able to communicate and understand the English language.
• Bi-lingual skills a plus.
• Industry experience is strongly desired or other experience within Permobil for at least 6 months.
• Knowledge of Permobil products and/or services offered to customers; ability to communicate effectively, both orally and in writing; ability to resolve customer complaints and concerns; ability to comprehend and follow procedures; follow organizational structure, workflow, and operating procedures; exhibit organizing and coordinating skills; ability to foster a cooperative work environment; ability to work with common and company specific computer software and call center hardware.
• One to three years of experience directly related to the duties and responsibilities specified.
• Prior experience in mobility equipment repair or technical support.
• Ability to thrive in a fast-paced, evolving environment.
• Strong problem-solving mindset.

Qualifications

Highlight cross-functional collaboration and ownership Emphasize continuous improvement and efficiency

Skills

• High school diploma or GED.
• Thorough understanding of electro-mechanical devices, knowledge of technical support practices and procedures, and basic computer skills.
• Must be able to communicate and understand the English language.
• Bi-lingual skills a plus.
• Industry experience is strongly desired or other experience within Permobil for at least 6 months.
• Knowledge of Permobil products and/or services offered to customers; ability to communicate effectively, both orally and in writing; ability to resolve customer complaints and concerns; ability to comprehend and follow procedures; follow organizational structure, workflow, and operating procedures; exhibit organizing and coordinating skills; ability to foster a cooperative work environment; ability to work with common and company specific computer software and call center hardware.
• One to three years of experience directly related to the duties and responsibilities specified.
• Prior experience in mobility equipment repair or technical support.
• Ability to thrive in a fast-paced, evolving environment.
• Strong problem-solving mindset.

Benefits

Final compensation will depend on factors such as experience, skills, and internal equity. In addition to base pay, Permobil offers our full-time employees the following:

• Medical, Dental, and Vision benefits that begin on your first day.
• HSA contribution matching up to $1,600/year.
• 401(k) Retirement – 100% employer match on the first 3%, with 50% matching on the next 2% with immediate vesting. Traditional and ROTH options.
• Generous PTO policies.
• 100% Employer paid LTD, STD, and Life Insurance plans.

Pay Transparency

The expected pay range for this role is $25.00 – $27.00 per hour. Final compensation will depend on factors such as experience, skills, and internal equity. In addition to base pay, Permobil offers our full-time employees the following:

• Medical, Dental, and Vision benefits that begin on your first day.
• HSA contribution matching up to $1,600/year.
• 401(k) Retirement – 100% employer match on the first 3%, with 50% matching on the next 2% with immediate vesting. Traditional and ROTH options.
• Generous PTO policies.
• 100% Employer paid LTD, STD, and Life Insurance plans.

Additional Details

Apply via our career site today! For more information about the role or the recruitment process, please contact Caitlyn Mayhew, Talent Acquisition Specialist at caitlyn.mayhew@permobil.com or by fax at 1-888-686-4559. Zach Blaisdell, Talent Acquisition Partner at zach.blaisdell@permobil.com or by fax at 1-866-686-4559.

About Permobil

Permobil was founded on the belief that helping people achieve the greatest level of independence is a basic human right. For over 50 years, we’ve been a global leader in advanced rehabilitation technology, continuously improving the lives of our users through innovative mobility solutions. Today, our portfolio includes power wheelchairs, seating and positioning products, and manual mobility solutions. Permobil operates in more than 18 countries and is part of Patricia Industries, a subsidiary of Investor AB.

Equal Opportunity Employer

Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.