Customer Experience Team Lead

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. First, there is an intro about AMCI, but that is not part of the job description? The "Opportunity..." then description of PEC, then "The Customer Experience Team Lead works..." then "How You'll Contribute..." then "What We're Looking For..." then "Other Requirement, Screening, Interviews & Equal Opportunity..." includes schedule, pay, benefits mention. We need to extract sections: - About the role: maybe a brief description of role. Could be from "The Customer Experience Team Lead works as a member of the Customer Experience Team at the Porsche Experience Center (PEC) Atlanta. This team is responsible for representing the PEC in all areas of the customer journey including telephone, email and onsite check‑in." Also description of PEC. So we can create About the role with that content. - Responsibilities: from "How You'll Contribute..." bullet list. - Requirements: maybe from "What We're Looking For..." includes education, experience, interest. - Qualifications: maybe overlapping with Requirements? Could combine but we need separate sections only if content. Could treat "What We're Looking For..." as Requirements and Qualifications? Might split: Requirements: education, experience; Qualifications: skills? But we have Skills section separate. Better: Use sections: About the role, Responsibilities, Requirements (education/experience), Skills (customer service, computer, communication, etc.), Benefits (mention of performance-based incentives, benefits, other perks), Pay (hourly pay range), Schedule (full-time hourly role schedule details). We must not include sections with placeholder or vague like "commensurate with experience". We have actual pay range and schedule details. We must not repeat job title as heading. No Job ID. We must remove boilerplate like EEO, equal opportunity, scam warning, etc. Also remove "Other Requirement, Screening, Interviews & Equal Opportunity..." but we need to extract schedule, pay, benefits from that part, discarding the EEO and equal opportunity lines. We must preserve all substantive info. Let's extract: About the role: Could be: "The Customer Experience Team Lead works as a member of the Customer Experience Team at the Porsche Experience Center (PEC) Atlanta. This team is responsible for representing the PEC in all areas of the customer journey including telephone, email and onsite check‑in. The PEC is a facility in Atlanta, GA designed to immerse groups and clients in all that is Porsche. From one‑on‑one instruction to off‑road courses to drive simulators, the PEC is a total reflection of Porsche’s past, present and future. A true car enthusiast playground, the Porsche Experience Center Atlanta is at the center of car culture." Responsibilities: list from "How You'll Contribute...": - Perform regular CET Specialist duties with excellence - Inquiries: answer guest inquiries, assist with bookings, provide customers with course descriptions and product options, upsell additional products to customers, manage customer service issues where possible - Answer emails sent to the PorscheDriving.com general inbox - Lead corporate guests in informative, guided facility tours - Create custom name badges for guests as needed - Create and send gift cards purchased over the phone and in person - Understand and communicate liability waiver, additional vehicle and activity opportunities - Assist Events Team, SIM Lab and Retail store when needed - Assist PEC Manager with regular report create and distribution - Assist Operations Specialist with manifest creation when needed - Assist in ad hoc projects as needed - Take the lead in training new hires, developing a training guide and program, and regularly check in with new hires to ensure role alignment - Lead the CET team in product trainings when possible - Become an expert in Checkfront, being able to build capacity blocks, new products, product closures, etc. in conjunction with your Manager - Work with Event Concierge to keep inventory counts and re-order items (lanyards, badges, ink, etc.) We need to format as

• items. Some items have sublists? We'll keep as single li with the text. Requirements: from "What We're Looking For...": - High School diploma; some college or internship experience preferred - 1‑2 years of customer service experience or event/travel booking - Automotive/Motorsports interest preferred - Excellent customer service skills and ability to handle high‑level clients/groups - Must be organized and detail‑oriented - Proficient computer skills including all Microsoft office applications - Ability to multitask - Excellent verbal and written communication skills - Familiar with basic sales and upselling techniques - Ability to adapt offerings to fit each customer’s needs - Basic conflict resolution/de‑escalation But some of these are skills; we might separate into Skills section. However the instruction: Use sections for Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. We could treat "What We're Looking For..." as Requirements (education/experience) and Qualifications (maybe same). But we also have Skills separate. Better: Requirements: education and experience (High School diploma; some college or internship experience preferred; 1‑2 years of customer service experience or event/travel booking; Automotive/Motorsports interest preferred). Qualifications: maybe the rest? But they overlap with skills. Alternatively, we could put all bullet points under Requirements and leave Qualifications empty (but we must not emit empty sections). So we need to allocate. Let's define: - Requirements: education and experience (High School diploma; some college or internship experience preferred; 1‑2 years of customer service experience or event/travel booking; Automotive/Motorsports interest preferred). - Qualifications: maybe "Excellent customer service skills and ability to handle high‑level clients/groups; Must be organized and detail‑oriented; Proficient computer skills including all Microsoft office applications; Ability to multitask; Excellent verbal and written communication skills; Familiar with basic sales and upselling techniques; Ability to adapt offerings to fit each customer’s needs; Basic conflict resolution/de‑escalation". These are more like skills/qualities. - Skills: maybe we could treat as technical skills: Proficient computer skills including all Microsoft office applications; Familiar with basic sales and upselling techniques; Ability to adapt offerings; etc. But overlapping. Given the instruction to prefer few substantive sections over many thin ones, maybe we combine Requirements and Qualifications into one section? But we have to use headings exactly as listed if we include them. Could we omit Qualifications if content is covered elsewhere? The instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So if we don't have distinct content for Qualifications, we should not include it. So we can decide to not include Qualifications if we think its content is covered elsewhere. Thus we could have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. We need to extract Benefits: The posting says: "This role may also include performance-based incentives, benefits, and other perks as part of the total compensation package." That's vague but it's specific mention of benefits. It's not placeholder like "not specified". It says benefits and other perks. So we can include Benefits section with that sentence. Pay: "The hourly pay for this position is $20.50 - $21.50/hr." Schedule: details: "This is a full-time, hourly role with a consistent schedule of five 8-hour shifts per week, typically from 8:00 AM to 5:00 PM. Workdays may fall Monday through Friday or Tuesday through Saturday, based on team coverage and manager discretion. One Sunday shift per month is also required. While the specific days may vary, team members are generally scheduled no more than five days or 40 hours per week. Any additional hours must be approved in advance and are rarely required." We'll put that in Schedule section. Now we need to output HTML fragment with

  headings and

  • for lists,

    for prose. We must not include any extra text outside HTML. Let's craft:

    About the role

    The Customer Experience Team Lead works as a member of the Customer Experience Team at the Porsche Experience Center (PEC) Atlanta. This team is responsible for representing the PEC in all areas of the customer journey including telephone, email and onsite check‑in. The PEC is a facility in Atlanta, GA designed to immerse groups and clients in all that is Porsche. From one‑on‑one instruction to off‑road courses to drive simulators, the PEC is a total reflection of Porsche’s past, present and future. A true car enthusiast playground, the Porsche Experience Center Atlanta is at the center of car culture.

    Responsibilities

    • Perform regular CET Specialist duties with excellence
    • Inquiries: answer guest inquiries, assist with bookings, provide customers with course descriptions and product options, upsell additional products to customers, manage customer service issues where possible
    • Answer emails sent to the PorscheDriving.com general inbox
    • Lead corporate guests in informative, guided facility tours
    • Create custom name badges for guests as needed
    • Create and send gift cards purchased over the phone and in person
    • Understand and communicate liability waiver, additional vehicle and activity opportunities
    • Assist Events Team, SIM Lab and Retail store when needed
    • Assist PEC Manager with regular report create and distribution
    • Assist Operations Specialist with manifest creation when needed
    • Assist in ad hoc projects as needed
    • Take the lead in training new hires, developing a training guide and program, and regularly check in with new hires to ensure role alignment
    • Lead the CET team in product trainings when possible
    • Become an expert in Checkfront, being able to build capacity blocks, new products, product closures, etc. in conjunction with your Manager
    • Work with Event Concierge to keep inventory counts and re-order items (lanyards, badges, ink, etc.)

    Requirements

    • High School diploma; some college or internship experience preferred
    • 1‑2 years of customer service experience or event/travel booking
    • Automotive/Motorsports interest preferred

    Skills

    • Excellent customer service skills and ability to handle high‑level clients/groups
    • Must be organized and detail‑oriented
    • Proficient computer skills including all Microsoft office applications
    • Ability to multitask
    • Excellent verbal and written communication skills
    • Familiar with basic sales and upselling techniques
    • Ability to adapt offerings to fit each customer’s needs
    • Basic conflict resolution/de‑escalation

    Benefits

    This role may also include performance-based incentives, benefits, and other perks as part of the total compensation package.

    Pay

    The hourly pay for this position is $20.50 - $21.50/hr.

    Schedule

    This is a full-time, hourly role with a consistent schedule of five 8-hour shifts per week, typically from 8:00 AM to 5:00 PM. Workdays may fall Monday through Friday or Tuesday through Saturday, based on team coverage and manager discretion. One Sunday shift per month is also required. While the specific days may vary, team members are generally scheduled no more than five days or 40 hours