Customer Experience Support

Job Summary

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.

Key Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Qualifications

• Minimum Qualification: High School Diploma/GED with less than 1 year of working experience.
• Preferred Qualification: Ability to communicate effectively, multitask, prioritize, quickly learn new systems, keyboarding and typing, process information with high levels of accuracy.

Job Requirements

• Monday through Friday 7am to 4pm or 8am to 5pm.

Compensation Factors

Skills, education, experience, geography, and other qualifications of the successful candidate may affect starting pay within this range.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Six weeks of paid maternity leave along with two weeks of paid parental leave
• Six paid holidays annually

Education

• GED (Required)
• High School (Required)

Work Experience

• Clerical/Administrative
• Customer Service/Account Manager
• Transportation/Logistics