Customer Experience Support

About the role

Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams.

Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Qualifications

• Minimum: High School Diploma/GED with less than 1 year of working experience.
• Preferred: Ability to communicate effectively.
• Preferred: Ability to multitask.
• Preferred: Ability to prioritize.
• Preferred: Ability to quickly learn new systems.
• Preferred: Keyboarding and typing.
• Preferred: Ability to meet or exceed customer needs and expectations and provide excellent service.
• Preferred: Ability to process information with high levels of accuracy.
• Work experience areas: Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics.
• Education: GED (Required), High School (Required).

This position is not eligible for employment-based sponsorship.

Benefits

• Medical benefit.
• Dental benefit.
• Vision benefit.
• 401(k) retirement plan.
• Life insurance.
• Short-term and long-term disability coverage.
• Paid time off commensurate with tenure (includes vacation and sick time).
• Six weeks of paid maternity leave along with two weeks of paid parental leave.
• Six paid holidays annually.