Customer Experience Supervisor I - Meadowood S/C

About the Role

As the Customer Experience Supervisor I, you are accountable for driving profitable sales growth by leading and engaging associates, coaching them on customer service, leading company training initiatives, and delivering company checkout experience strategies.

Responsibilities

• Customer Service & Sales: Act as a role model for the Manager on Duty program while directing customer service activities throughout the store. Model and hold the team accountable for outstanding customer service. Greet and assist customers in finding products, partner with team members for additional help, and actively listen to resolve customer issues. Maximize sales and service by ensuring appropriate staff scheduling and managing FIND more, credit, rewards, and gift card programs.
• Cashier Performance: Train, mentor, and coach all cashier associates on checkout procedures to ensure consistent exhibition of outstanding service behaviors. Regularly observe and ensure associates follow checkout experience processes. Monitor associate efficiency using Point of Sale productivity metrics.
• Line Management and Checkout Standards: Proactively shift resources to checkouts based on observed store traffic fluctuations. Reduce wait times during peak traffic by utilizing Mobile Point of Sale, Satellite Registers, and Expeditor stations. Partner to stock all Impulse futures and identify checkout supply needs.
• Human Resources / People Management: Create and monitor the store's open requisitions and route qualified applicants to the appropriate hiring manager. Coordinate the interview Talent Tryout process. Schedule and coordinate new hire orientations and training, and administer ongoing associate training. Partner with the Sales Floor Supervisor and General Manager on training compliance. Review and optimize schedules for resource efficiency.
• Performance Standards: Support company shrink and safety initiatives. Meet established performance standards consistently, including the company's iCAP (Credit) program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies

• Embraces a Growth Mindset: Proposes and initiates actions on new ideas to improve products, stores, or practices. Listens to and applies ideas, champions new initiatives, and encourages others to stretch beyond current capabilities. Views change as an opportunity to learn and grow.
• Thinks Critically: Demonstrates business and functional expertise and stays current with retail industry developments. Gathers necessary information to understand problems, applies critical thinking to develop options, and uses fact-based analysis to guide decision-making.
• Demonstrates Leadership: Fosters teamwork, recognizes accomplishments, and values workplace differences. Sets high personal and team performance standards, leads by example, and motivates others. Gives and receives constructive feedback, holds self and others accountable, and creates a culture of development.
• Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions. Builds relationships by considering others' perspectives and developing inclusive relationships across the organization.
• Implements with Excellence: Develops and prioritizes comprehensive, realistic, and effective short and long-range plans. Implements well-organized and efficient projects, seeks feedback, and communicates plans and expectations.
• Drives Results: Demonstrates a sense of urgency, acts decisively, and establishes aggressive goals. Takes appropriate risks to achieve results, shows confidence when challenged, and strives for excellence through continuous improvement.

Benefits

If eligible, we offer a competitive benefits package including:

• Medical, dental, and vision coverage
• Term life insurance
• Paid vacation and holidays*
• 401(k) with Company match
• Associate discount on JCPenney merchandise

*For paid holidays, associates eligible for paid vacation (MTO) receive eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

For paid vacation days and eligibility requirements for other benefits, visit www.catalystbrandsbenefits.com.

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps commemorate special occasions with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop—from jcp.com to more than 650 stores in the U.S. and Puerto Rico.

Pay

Pay Range: USD $21.00/Hr - USD $26.25/Hr.