Customer Experience Supervisor

Job Duties

• Aid customers in scheduling service appointments.
• Keep clients updated on the status of their vehicles undergoing service.
• Research vehicle recalls, services, and repair information from manufacturers.
• Sell necessary vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.

Work Experience And Qualifications

• At least 3 years of experience in a heavy-duty dealership or diesel service environment.
• Strong understanding of dealer business systems, such as ADP Dealer System.
• Excellent written and verbal communication skills.
• Outstanding customer service skills.
• Proficiency in computer and software skills, including Microsoft Office Suite.

Employee Rewards And Benefits

• Eight paid holidays and one paid wellness day.
• Paid time off.
• Employee referral bonus program.
• Medical, dental, and vision insurance.
• 401(k) with a company match.
• Company-paid training.
• Growth and leadership opportunities.

About The Company

The W.W. Williams Companies, founded in 1912, operates a diverse portfolio of businesses in the U.S. and Mexico. The company includes CT Power and Guaranteed Truck Service, offering a wide range of products and services such as diesel engines, transmissions, heavy-duty truck repair, transport refrigeration, power generation, and third-party supply chain logistics. Customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military, and boat owners. The company is committed to providing top-notch service and fostering a welcoming, diverse, and inclusive workplace environment. It offers competitive wages, benefits, and growth opportunities.