Customer Experience Specialist - PT

About the role

Step into a role where you are the face of first‑class service. As an Avis First Customer Experience Specialist, you’ll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you’ll ensure every detail is flawless, every interaction is warm, and every customer feels valued. If you thrive in a fast‑paced service environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team. At Avis Budget Group you’ll join a team of 25,000 driven people performing with purpose, moving the future of transportation forward with innovative, customer‑focused solutions. The position is based at DFW Airport, Texas, USA.

Responsibilities

• You will act as the front‑line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection.
• You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.
• Deliver a best‑in‑class experience for customers, ensuring a welcoming, professional, and personalized interaction.
• Provide a premium customer experience by delivering vehicles directly to customers.
• Collaborate with team members and management to coordinate timely vehicle delivery and collection.
• Communicate proactively with premium‑level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations.
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.

Requirements

• Minimum 1 year experience in a customer service role, preferably hospitality or car