Customer Experience Specialist (Customer Success Associate)

Location: Addison, IL (Onsite) Compensation: $45,000 - $55,000 + Incentive Plan* About The Cary Company The Cary Company is a forward-thinking industrial distributor committed to exceptional customer experience, innovation, and employee development. Our culture is built on collaboration, integrity, positivity, and continuous growth. We strive to create an environment where employees can thrive while helping our customers succeed. Position Overview We are seeking an ambitious, energetic individual to join our team as a Customer Experience Specialist (Customer Success Associate). This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment. You'll serve as a key connection between our customers, sales team, operations team, and suppliers while playing an important role in delivering a first-class customer experience. In addition to supporting customers and processing orders, you'll have opportunities to learn about sales, operations, logistics, products, and customer growth while gaining valuable business experience. Responsibilities Deliver exceptional customer service by responding promptly and professionally to customer inquiries via phone and emailProcess customer orders, quotes, and transactions accurately and efficientlyTrack orders and communicate status updates to customersCoordinate with logistics and shipping partners to ensure timely deliveriesPartner with sales, purchasing, and warehouse teams to ensure accurate order fulfillmentResolve customer concerns and issues professionally and effectivelyMaintain accurate customer records within company systemsIdentify opportunities to recommend additional products or solutions that may benefit customersSupport initiatives designed to improve customer experience and service efficiencyContinuously look for ways to improve customer satisfaction and loyalty Qualifications Bachelor's degree requiredCustomer service, internship, or business experience preferredExcellent communication and interpersonal skillsStrong problem-solving abilities and customer-focused mindsetStrong organizational skills and attention to detailProficiency in Microsoft Office (Excel, Outlook, Word)Ability to multitask and prioritize in a fast-paced environmentExperience working with CRM or ERP software is a plusKnowledge of packaging, industrial products, or distribution is a plus What We're Looking For We're looking for someone who is: Positive and enthusiasticCurious and eager to learnCustomer-focusedDetail-orientedAdaptable and resilientA team playerComfortable working with technology and business systems Perks & Benefits PTOMedical, Dental & Vision InsuranceLife and Supplemental InsuranceShort-Term Incentive PlanCompany-Funded Profit SharingHRA & Cafeteria PlanChildcare Reimbursement ProgramSeasonal Company-Sponsored EventsWork/Life Balance Initiatives9/80 Scheduling Option (after 1 year)Flex Fridays (after 1 year) About Us Established in 1895Grew from 30 employees in 2005 to more than 240 employees todayHeadquarters in Addison, IllinoisAdditional locations in Indiana, Pennsylvania, Utah, California, and North CarolinaDistributor of rigid packaging, industrial filtration, spill control products, and related industrial suppliesRecently renovated Addison headquarters and warehousePrivately owned company focused on growth, innovation, and employee development Culture Highlights Strengths-based approach that focuses on what employees do bestStructured one-on-one development conversations rather than traditional performance reviewsMentorship and coaching from experienced leadersCulture Committee and Cary Cares volunteer opportunitiesFun Fridays, Yoga, company events, and employee activitiesCore Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, and In This Together People Who Thrive at Cary People who thrive here are positive, open-minded, curious, customer-focused, accountable, and supportive of their teammates. Powered by JazzHR XBL4fSf5Pd