Associate Customer Success Specialist
The Value You’ll Bring
The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. Are you passionate about building strong, lasting relationships with customers and driving service excellence? As an Associate Customer Success Specialist, you’ll play a pivotal role in supporting our top corporate accounts and ensuring exceptional customer satisfaction. In this dynamic and fast-paced environment, you'll be responsible for managing the entire order process — from entry to delivery, ensuring we meet our #1 priority: highest case fill rates and on-time delivery. We’re looking for a problem-solver with strong communication skills, who is approachable, customer-focused, and committed to delivering outstanding service at every step. This is a fantastic opportunity to take ownership and make a direct impact on our customers’ success.
What You’ll Do
- Account Management: Manage the full life cycle of orders from entry to delivery, both domestically and internationally.
- Customer Solutions & Partnership: Address customer shortages, identify root causes, and present recovery options. Partner with Transportation to meet truck utilization goals and provide timely updates to customers, sales, and brokers.
- Order Management & Efficiency: Ensure adherence to order management policies (e.g., lead times, minimums, cut-off times) to optimize supply chain efficiency. Maintain accurate Customer Master Data to avoid order delays.
- Communication & Relationship Building: Develop strong, trusting relationships with customers through clear and timely communication. Handle high volumes of requests and resolve issues promptly. Maintain detailed account notes for accounts and host calls with Sales, Supply Chain partners, and customers when needed.
- Strategic Account Growth: Promote increased order size, direct plant shipments, and other customer initiatives. Represent customer interests across all Smithfield departments. Maintain a solutions-driven approach, defusing high-pressure situations effectively.
What We’re Seeking
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands & Work Environment
- Capable of sitting for extended periods of time.
- Frequent standing, walking, reaching with hands and arms.
- Specific vision abilities required include close vision, distance vision, peripheral vision and depth perception.
- Able to lift up to 15 pounds at times.
- Frequent travel may be required.
Pay Range
The expected pay range for this position is $16.83 - $26.44 per hour. Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire. Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate’s qualifications and experience, internal equity, external market pay for comparable positions and budget considerations.
Relocation Package Available
No EEO Information