Customer Experience Specialist

What To Expect At Tesla

About the role

Our Customer Experience Specialists play a crucial role in delivering exceptional experiences that align with Tesla's mission to accelerate the world's transition to sustainable energy. They serve as brand ambassadors, guiding customers from their initial visit to the showroom to the exciting day they receive their vehicle.

Responsibilities

• Engage walk-in guests promptly, personally, and with the goal of opening conversations and ensuring they feel welcomed.
• Engage guests in meaningful conversations to understand their background, motivations, and timelines for purchasing a Tesla, building a comprehensive customer profile.
• Use your expertise to inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests.
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle.
• Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers.
• Provide the highest level of customer service to all current and future owners.
• Perform additional tasks as assigned to meet business needs.

Requirements

• 1+ years of customer service and/or sales experience with a proven track record to meet and exceed goals.
• A passion for Tesla's mission and innovations in the personal transportation industry, staying updated on EV industry trends and local incentives.
• A strong sense of teamwork and reliability, along with excellent communication skills and attention to detail.
• Proficiency with Microsoft Office Suite and CRM tools.
• The ability to work evenings, weekends, and holidays in a retail environment.
• A valid driver's license required for roles in certain states.

Qualifications

• Ability to understand and convey business issues and technical concepts.
• Notary license preferred for roles in certain states.

Skills

• Customer service and sales experience.
• Technical knowledge of Tesla vehicles and related technologies.
• Effective communication and interpersonal skills.
• Organizational and time management skills.

Benefits

At Tesla, we offer a comprehensive benefits package designed to support your well-being and career growth. These benefits are available to all full-time employees upon hire:

• Competitive pay and cash and stock awards.
• Medical plans with various plan options and $0 payroll deductions.
• Fertility, adoption, and surrogacy benefits.
• Dental and vision plans with $0 payroll contributions.
• Health Savings Accounts (HSAs).
• Flexible Spending Accounts (FSAs).
• 401(k) with employer matching and Employee Stock Purchase Plans.
• Short-term and long-term disability insurance.
• Employee Assistance Program (EAP).
• Sick and vacation time, including flexible time for salary positions and accrued hours for hourly positions.
• Paid holidays.
• Back-up childcare and parenting support resources.
• Voluntary benefits such as critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Weight loss and tobacco cessation programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and perks.

Details of participation in these benefit plans will be provided if you receive an offer of employment.