Customer Experience Specialist

About the role

Be the human heartbeat behind Quince. You’ll connect with customers across chat, email, phone, and social channels — delivering thoughtful service, timeless quality, and trust in every interaction.

Responsibilities

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
• Resolve issues with empathy, turning challenges into positive experiences.
• Navigate tools efficiently while keeping the human touch.
• Share insights and recurring patterns to help improve the experience.
• Become a product expert to guide customers authentically.

Qualifications

• High School diploma or GED
• Minimum 4 years of customer service experience
• Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
• Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

Pay, Benefits, and Schedule

• Compensation: $23/hour with tenure based increases
• Benefits: Up to $1,000/month performance bonus, 3-week paid training and onboarding, set schedule with guaranteed hours, medical, dental, vision, life, disability, 401(k), and more
• Schedule: Flexible, with guaranteed hours