Customer Experience Specialist
This is a hybrid position based out of our corporate office in Atlanta, GA.
About the role
This person will be responsible for promptly addressing customer inquiries, questions and/or concerns in a timely and professional manner. It will also be required to manage quotes and orders by processing and following-up on both as required. This is an entry level position (~1-2 years' experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs.
Responsibilities
- Process submissions, support customers' quotes, orders, and inquiries related to their dedicated market
- Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
- Inform customers of the status of their orders, advising them of any changes
- Comply with company attendance standards
- Coordinate effectively with transportation, planning, engineering and sales
- Create cases in NetSuite for customer issue resolution and product design
Requirements
- At least 1-2 years Customer Service in an office environment
- Experience working in manufacturing or logistics is preferred
- Excellent interpersonal and oral/written communication
- Comfortable user of Excel
- Detail oriented, with the ability to multi-task
- Demonstrated ability to work calmly in a fast-paced team environment
- Willing to be adaptable & flexible in our ever-changing work environment
Benefits
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About the company
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.