Customer Experience Representative (UT, North Salt Lake)

Responsibilities

• Answer and triage phone calls while providing excellent customer service
• Maintain a positive, empathetic, and professional attitude toward customers always
• Handle pharmacy email communication and triage
• Perform data entry for patients and provider demographics
• Execute a wide range of administrative duties including, filing, faxing, and organizing documents
• Manage entry level shipping and billing responsibilities
• Process sales transactions using the cash register (facility dependent)
• Follow up on customer payments
• Greet customers and assist with their needs (facility dependent)
• Stock shelves and ensure products are properly displayed (facility dependent)
• Maintain compliance with company patient confidentiality requirements
• Follow all policies and procedures set forth by the company
• Perform other duties as assigned

Qualifications

• A High School Diploma or equivalent
• Excellent customer skills and empathy
• Strong communication skills, listening skills, and attention to detail
• Ability to identify problems and recommend solutions
• Ability to multitask and work in a fast-paced environment
• Experience with Microsoft Office products, data entry, email, and internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Retail or customer service experience preferred
• Retail pharmacy experience preferred