Customer Experience Representative - Seasonal

About the role

TaskUs is a provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. We help scale brands through technology-enabled operational excellence, exceptional talent, and a commitment to people-first culture.

Position Overview: We are looking for a dedicated and empathetic Customer Experience Representative to support a leading healthcare and wellness campaign. In this role, you will act as the primary frontline contact for customers seeking support via inbound phone calls and emails. The ideal candidate thrives in a fast-paced environment, learns software tools quickly, and possesses a strong problem-solving mindset. You will play a vital role in building brand trust, resolving complex customer inquiries, and advocating for seamless customer journeys.

Location: Remote (Texas)

Responsibilities

• Customer Engagement: Provide first-class support to customers across multiple channels, including phone and email, while building positive rapport with diverse customer personalities.
• Omnichannel & Tech Navigation: Seamlessly manage and navigate multiple technology platforms and software tools to deliver efficient support and complete offline administrative tasks.
• Special Projects & Operations: Execute special operational assignments, including moderating customer reviews, handling customer exceptions, and generating detailed activity reporting.
• Customer Advocacy: Identify friction points in the customer journey and propose actionable improvements to enhance the overall brand experience.
• Quality & Performance: Monitor and report metrics and error rates, striving for first-touch resolution and high customer satisfaction ratings.

Requirements

Required Experience & Skills:

• Experience Customer Service: Minimum 2 years of customer service experience (e-commerce background strongly preferred).
• Healthcare Support: Background in healthcare or wellness support is preferred.
• Tools & Software: Experience or familiarity with CRM and communication tools such as Salesforce, Zendesk, Mailchimp, and Google Workspace.
• Environment: Experience working within a fast-paced or startup environment.

Qualifications

Key Traits & Competencies:

• Communication: Exceptional written and verbal communication skills.
• Customer Focus: Empathetic approach to customer care with a passion for delivering first-class service.
• Task Management: Strong multitasking capabilities, high productivity, and efficiency.
• Mindset: Growth-oriented mindset, strong work ethic, and a collaborative team-player attitude.

Technical & Assessment Requirements

• Typing Speed: Minimum 25 WPM.
• Assessments: Qualifying scores on required pre-employment evaluation modules (Personality, Computer Skills, and English Proficiency).
• Workplace Requirements: Reliable home workspace located in Texas with high-speed internet capability.
• Internet Providers Not Supported at TaskUs: T-Mobile, Verizon, MetroPCS, Wirestar or Boost Mobile, must be hardwired, cannot be 5g mobile internet.

Pay

Pay Rate: $16.00 / hour

Schedule

Hours of Operation: Monday - Friday, 8:00 AM - 8:00 PM CST