Customer Experience Representative I

About APPLIED Adhesives

We are the industry leader in adhesive products and services. Our passion for innovation and problem-solving helps our customers manage costs, reduce waste, and improve operational efficiency.

The Role

We are seeking a motivated Customer Experience Representative I to join our Customer Experience Team. This role focuses on providing exceptional service to APPLIED's current and potential customers.

Key Responsibilities

• Provide accurate and professional processing of requests for product, price, and other sales support activities as needed.
• Support team efforts by delivering excellent customer service and contributing to daily operations that align with annual growth objectives.
• Maintain and enhance key data in APPLIED’s CRM for existing and prospective accounts, ensuring accuracy and completeness.
• Act as a liaison for customer requests and collaborate across departments to support business needs.
• Troubleshoot issues, process customer complaints, and escalate issues to the appropriate resource.
• Comply with all customer experience policies, procedures, and regulatory requirements.
• Adhere to all safety procedures and complete required safety training.
• Identify and support improvement opportunities for processes in order to support company objectives and customer expectations.

Qualifications

• A High School Diploma is required.
• A Bachelor’s or Associate’s degree is preferred.
• Two to five years of customer service or support experience is preferred.
• You must be highly organized with a process-driven mindset and possess strong decision-making skills.
• You should have excellent verbal and written communication skills, including active listening and a strong phone presence.
• You must be able to manage multiple customer accounts, build relationships, and navigate challenges with a positive attitude.
• You should work well independently and as part of a team in a fast-paced environment.
• You should have a basic understanding of customer-focused selling and negotiation techniques.
• You must be proficient in Microsoft Office, Windows OS, CRM software, and social media tools, with the ability to learn new systems quickly.

Why Work For Us

• Medical, Dental, and Vision Benefits
• 401(k) Match
• Flexible and Team-Oriented work environment
• Generous PTO policy
• Tuition Reimbursement
• Employee Assistance Program
• Career and talent development opportunities as well as opportunities for personal growth

Our Core Values

• Leadership
• Collaboration
• Passion
• Integrity
• Relentless Customer Focus