Customer Experience Representative - BDL Airport

About the role

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people-oriented business that offers incredible earning potential and performance-based promotions.

Responsibilities

• Provide superior, friendly, and efficient transactions and offering company-approved services and products to provide a positive experience for all customers.
• Facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management, and miscellaneous calls as assigned.
• Aid in assessing the condition of the rental upon return.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training.

Requirements

• Must be at least 18 years of age.
• High School Diploma or G.E.D. required.
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid US driver's license.
• No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related incidents on driving record in the past 5 years.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

Qualifications

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be willing to accept the starting pay of $20.19/hr plus potential to earn $1/hr shift differential and incentive-based bonuses.
• Apart from religious observance, must be able to work up to 40 hours a week, Thursday - Monday: 4:30pm to close.

Skills

• Excellent communication skills.
• Customer service orientation.
• Basic computer skills.

Benefits

• Medical & Prescription Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance
• Long Term Disability
• 401K with Company Match
• Profit Sharing
• Employee Assistance Programs
• PerkSpot Discounts
• Travel Assistance
• Vehicle & Rental Purchase & Discounts which extends to Friends & Family
• Generous Paid Time Off
• Paid Holidays
• Paid Volunteer Day

Pay

The pay for this position is $20.19 / hour plus potential to earn incentive pay of up to $3000 per month based on individual performance as well as an opportunity to earn merit increases based on performance.

Schedule

This is a full-time opportunity at National/Alamo servicing Bradley International Airport (BDL) with a schedule of 40hrs/week. The available schedule is:

• Monday: 4:30pm - CLOSE
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 4:30pm - CLOSE
• Friday: 4:30pm - CLOSE
• Saturday: 4:30pm - CLOSE
• Sunday: 4:30pm - CLOSE