Customer Experience Representative - BDL Airport

About the role

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car—teams committed to quality, innovation, customer satisfaction, and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible because how far you go is really up to you. It's a fast-paced, people-oriented business that offers incredible earning potential and performance-based promotions. Our philosophy is to take care of our customers and employees first.

This is a full-time opportunity at National/Alamo servicing Bradley International Airport (BDL) located at 180 Schoephoester Rd, Windsor Locks, CT 06096.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, including offering optional protection products, upgrades, fuel options, and additional equipment.
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and miscellaneous calls as assigned.
• Assist in assessing the condition of rental vehicles upon return.
• Notify management of any known customer or vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and attend company-sponsored classroom training.

Requirements

• Must be at least 18 years of age.
• High School Diploma or G.E.D. required.
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid US driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related incidents on driving record in the past 5 years.
• Basic level experience and understanding of a PC and Microsoft Office Products required.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work up to 40 hours a week.

Schedule

• Monday: 4:30pm - Close
• Tuesday: 4:30pm - Close
• Wednesday: OFF
• Thursday: OFF
• Friday: 4:30pm - Close
• Saturday: 4:30pm - Close
• Sunday: 4:30pm - Close

Pay

Starting pay of $20.19/hour with a $1.00/hour shift differential for all hours worked between 8:00pm – 3:00am. Potential to earn incentive pay of up to $3,000 per month based on individual performance, as well as merit increases based on performance.

Benefits

• Medical & Prescription Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance
• Long Term Disability
• 401K with Company Match
• Profit Sharing
• Employee Assistance Programs
• PerkSpot Discounts
• Travel Assistance
• Vehicle & Rental Purchase & Discounts (extends to Friends & Family)
• Generous Paid Time Off
• Paid Holidays
• Paid Volunteer Day