Customer Experience Representative

About the role

Who We Are At Star Blends, we’re more than just a feed manufacturer—we’re trusted partners to farmers across the region. We deliver high-quality, customized feed solutions and take pride in the strong relationships we’ve built through outstanding service, innovation, and collaboration.

Responsibilities

• Provide responsive, professional customer support via phone, text, email, in person, and at the front desk
• Greet and assist walk-in customers, answering product or order questions and directing them appropriately
• Serve as the go-to contact for internal team members needing order or account support
• Accurately enter and manage customer orders using our feed management system
• Maintain standing orders and keep-fill programs for recurring customers
• Assist with invoicing and offer general administrative support to keep the office running smoothly
• Work cross-functionally with sales, logistics, and operations to ensure timely, accurate service
• Spot opportunities for process improvements and help implement solutions that enhance the customer experience

Requirements

• High school diploma or GED required; additional education a plus
• 2+ years of experience in an administrative, customer service, or office support role
• Strong data entry and computer skills; proficiency in Microsoft Excel, Word, and Outlook
• Ability to work independently, stay organized, and manage multiple tasks at once
• Excellent communication and problem-solving skills
• A team player mindset with a proactive, customer-first attitude
• Experience in agriculture or a genuine interest in the industry is a bonus

Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Opportunities for professional growth
• A collaborative, fast-paced, and supportive team environment