Customer Experience Representative

About the role

The Customer Experience Representative at Sierra Forest Products is responsible for supporting sales, enhancing customer satisfaction, and managing a base of accounts that do not require direct visits from a Sales Representative.

Responsibilities

• Support sales and promote customer satisfaction
• Process and enter sales orders
• Resolve order-related issues (delays, credits, and returns)
• Collaborate with cross-function teams to ensure operational success
• Sell and grow an existing account base
• Become a brand ambassador with comprehensive knowledge of products and specifications
• Provide sales support to the outside sales team
• Build and maintain relationships with vendors, suppliers, and other stakeholders
• Identify and implement process improvements to enhance fleet operations

Requirements

• Driven, positive, and energetic individual
• Proven experience in sales and/or the building products industry
• Passion for relationship building
• Ability to work in a fast-paced, team-driven environment
• Hardworking and entrepreneurial spirit

What Makes You Stand Out

• Driven, positive, and energetic individual
• Proven experience in sales and/or the building products industry
• Passion for relationship building
• Ability to work in a fast-paced, team-driven environment
• Hardworking and entrepreneurial spirit

Benefits

• Competitive rewards including pay, comprehensive family benefits, tuition reimbursement, and programs for personal and professional growth
• A culture that supports career advancement, continuous learning, and collaboration
• An innovative and sustainable company that values purpose-driven work