Customer Experience Representative

Build what’s next at Permobil. Permobil exists to create a future that is free from mobility limitations. We design and deliver innovative mobility solutions that transform lives—helping people live with greater independence, dignity, and freedom. We are entering our next phase of growth by driving faster, breakthrough innovation, building a world-class, resilient manufacturing system, and delivering exceptional customer experiences that build lifelong loyalty. Supported by a bold, people-first culture and an AI-enabled business, we are turning ambition into impact at scale. Join us in shaping the future of mobility.

About the role

This position is part of the Customer Experience team in Pasco, WA and reports directly to the Customer Experience Manager. The Customer Experience Representative supports customers, sales reps, and end users worldwide. This role applies acquired job skills and company policies to complete assigned tasks, typically requiring 2-3 years of related experience. Work is semi-routine but may require occasional deviation from accepted practice. The role involves following established procedures and requires instructions only on new assignments.

Responsibilities

• Serve as a dedicated point of contact for a specified international region, providing daily and technical support.
• Process quotes, parts orders, chair orders, and returns within the region.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Multi-task, prioritize, and manage time effectively.
• Support Customer Experience teams as needed.
• Follow direction, procedures, and instructions for all work assignments.
• Work as a team and maintain professionalism at all levels in the organization.
• Maintain regular and predictable attendance; report to work on time.
• Other duties and responsibilities as assigned (may change from time to time).
• Highlight cross-functional collaboration and ownership.
• Emphasize continuous improvement and efficiency.
• Interact with internal areas including Sales, Transportation, and Production Planning.

Requirements

• Minimum of 2-4 years of customer support experience.
• Proven customer support experience or experience as a Client Services Representative.
• High school diploma or GED.
• Call center experience a plus.
• Proficiency in English (written and oral) with strong grammar skills.
• Ability to communicate with a pleasant voice and in a professional manner.
• Attention to detail and ability to perform accurate work.
• Ability to maintain confidentiality of information and records.
• Ability to work independently, self-starter, with minimal supervision.
• Ability to prioritize and reprioritize tasks on an ongoing basis.
• Basic computer and math skills; proficiency with Microsoft Office Suite and Adobe Acrobat.
• Ability to multi-task and work in a fast-paced environment.
• Ability to accommodate flexible or varied work schedules.
• Ability to thrive in a fast-paced, evolving environment.
• Strong problem-solving mindset.

Pay

The expected pay range for this role is $20.00 – $21.00 per hour. Final compensation will depend on factors such as experience, skills, and internal equity.

Schedule

• Shift: 1st Shift
• Schedule: Full-time, Monday–Friday, 6:00am–2:30pm
• Training Schedule: 7:00am–3:30pm until training is complete
• Overtime: May be required based on business needs

Benefits

• Medical, Dental, and Vision benefits that begin on your first day.
• HSA contribution matching up to $1,600/year.
• 401(k) Retirement – 100% employer match on the first 3%, with 50% matching on the next 2% with immediate vesting (Traditional and ROTH options).
• Generous PTO policies.
• 100% Employer-paid LTD, STD, and Life Insurance plans.

Location

Pasco