Customer Experience Representative

Oldcastle, a CRH company, is the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We manufacture precast concrete, polymer concrete, and plastic infrastructure products under brands including Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

About the role

This position ensures the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy.

This position is on-site, based in Spokane, WA.

Responsibilities

• Assist customers with product questions, ordering, order tracking, complaints, and problems
• Enter email and phone orders into the system for delivery
• Issue credits or debits accurately when applicable
• Send open order reports as required
• Meet daily quotas
• Process credit card payments through Cenpos
• Answer incoming calls via WEBEX Cisco system
• Provide information requested by customers in a timely fashion
• Ensure accuracy of invoices and on-time delivery of orders
• Track orders from entry into the system to delivery or pick-up by the customer
• Support the sales team as required
• Build strong relationships both internally and externally
• Perform other duties and responsibilities related to the nature of the job as assigned

Requirements

• High school diploma or equivalent, or comparable related experience
• Detail-oriented with strong organizational and problem-solving skills
• Proficient in Microsoft Office suite
• Good with basic math
• Experience with a multi-line phone system
• Attention to detail
• Ability to work overtime when needed
• Pleasant phone personality
• Ability to multi-task

Pay

The hourly pay rate is $25/hr.

Benefits

• Paid time off: 120 hours per calendar year (prorated in first year)
• 401(k) plan
• Short-term and long-term disability benefits
• Nine paid holidays per year
• Comprehensive medical, dental, and disability benefits programs
• Group retirement savings program
• Health and wellness programs

About CRH

CRH has a long and proud heritage as a collection of hundreds of family businesses, regional companies, and large enterprises. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while offering career opportunities within a large international organization.