Customer Experience Representative

Essential Functions Of The Job

• Process freight claims entry in a timely manner.
• File claims with carriers related to customer quantity shortages, quality issues and transit related cargo loss damage.
• Document recovery of various claims issues and communicate status of claims with customer.

Qualifications

• Passion for Customer Service- customer satisfaction is your passion and #1 goal.
• Team player- you thrive in a team-oriented environment and is eager to help when needed.
• Strong interpersonal and communication skills.
• Detail and task-oriented and possess creative problem-solving skills.
• Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
• We are seeking a team player with strong computer skills working with Microsoft Office Suite (Word, PowerPoint, and Excel).
• Proficient utilizing customer relationship management (CRM) software.
• Highest level of motivation, has a strong work ethic, sense of urgency, and is a self-starter.
• Expresses written and oral ideas clearly and can proactively share information.

Compensation

Starting at $18/hour. Based on experience and qualifications.

Benefits

• M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurance as well as life insurance, disability insurance, and 401(k) with profit sharing.

Work Hours

General office hours, Monday - Friday 8am-5pm, plus occasional overtime. After completion of initial training process, a hybrid work schedule may be adopted. We offer staff the opportunity to work remotely from home 1 day per week.