Customer Experience Representative

JOB SUMMARY

The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.

Essential Functions Of The Job

• Process customer orders
• Answer phone or email inquires
• Provide product information and meet service requests
• Track orders and coordinate correction of orders
• Process inquiries on shipping status, pricing or invoicing information, and various website questions
• Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction
• File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage

Qualifications

• Strong written and oral communication skills
• Detail and task-oriented and possess creative problem-solving skills
• Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
• A team player with strong computer skills
• Highly motivated, strong work ethic, sense of urgency, and is a self-starter
• Post-secondary education or college degree preferred

COMPENSATION

Starting at $18/hour. Based on experience and qualifications

BENEFITS

• M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.

WORK HOURS

General office hours, Monday - Friday 8am-5pm, plus occasional overtime.