Customer Experience Representative
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
About the role
Ingram Micro is seeking a customer-focused and detail-oriented Customer Experience Representative to support our growing Public Sector team. In this role, you will serve as a primary point of contact for customers, providing outstanding service while assisting with order management, shipment tracking, account inquiries, and issue resolution. If you thrive in a fast-paced environment, enjoy helping customers, and are looking to build your career with a global technology distribution leader, we'd love to hear from you.
Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and internal support channels
- Provide prompt and professional support regarding orders, shipments, returns, and general account questions
- Track and research order status, delivery updates, and shipment issues
- Route customers to appropriate departments including sales, technical support, billing, or other internal teams
- Enter and maintain accurate customer records and transaction details in company systems
- Utilize internal databases and tools to research and resolve customer inquiries
- Document customer interactions, concerns, and trends to support continuous process improvement
- Collaborate with sales, operations, and support teams to deliver an exceptional customer experience
- Assist with administrative and operational tasks as needed to support team objectives
Requirements
- Strong customer service and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Excellent problem-solving and organizational abilities
- High attention to detail and accuracy
- Comfortable using various computer systems, databases, and Microsoft Office applications
- Ability to work independently while collaborating effectively within a team
- Positive attitude with a customer-first mindset
Qualifications
- Bachelor's degree or equivalent combination of education and experience
- 0-2 years of customer service, customer experience, order management, inside sales, account support, or related experience
- Experience supporting business-to-business (B2B) customers is a plus
- Experience working with CRM, ERP, or order management systems preferred
Benefits
- Opportunity to grow your career with a global leader in technology and supply chain solutions
- Collaborative and supportive team environment
- Exposure to Public Sector customers and technology solutions
- Ongoing learning and professional development opportunities
- Competitive compensation and benefits package
- Healthcare benefits, paid time off, parental leave, a 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
- Additional rewards such as merit increases, annual bonus or sales incentives, and long-term incentives based on position level and individual performance
Pay
The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable