Customer Experience Representative

Key Responsibilities

• Drive insights and actions for reseller partners and vendors.
• Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.
• Focused on a portfolio of customers or vendors to build a full solution.
• Develop a comprehensive understanding of the products and services across the GTM organization.
• Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.
• Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add.
• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.
• Collaborate with the sales team to identify customer needs and recommend suitable solutions.
• Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities.
• Proactively engage with customers to understand their challenges, goals, and requirements.
• Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.
• Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.
• Leverage vendor partnerships to deliver the best solutions and value to customers.

Requirements

• Typically requires a four-year college degree or equivalent experience and 2 years functional experience.
• The typical base pay range for this role across the U.S. is USD $54,500.00 - $87,200.00 per year.

Pay

Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

Schedule

Not specified.