Customer Experience Representative

About the role

Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase. As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and eliminating obstacles so that they can focus their time and energy on delivering high quality patient care.

Responsibilities

• Communicate with customers via phone, email, and live chat
• Assist customers with questions, software navigation, and issue resolution
• Identify trending issues and provide thorough research and documentation of findings
• Coordinate with teams across the business to relay information

Requirements

• Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
• Quick learners with strong problem solving and creative thinking abilities
• Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others
• Team players who are passionate about their work and will actively contribute to a positive, collaborative environment
• Education requirements: a bachelor's degree or an equivalent combination of some college and significant work experience

Location

This position can be located in the Dallas, TX or Louisville, KY office.

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Meaningful work that makes a difference in the lives of clinicians, homecare staff, and patients
• Flexibility to support work-life balance
• Opportunities to participate in charitable fundraising initiatives aligned with the company’s mission

Culture

Employees are part of a work environment where the CARES values are lived: Care, Act, Respect, Excel, and Smile.