Customer Experience Representative

PRIMARY DUTIES & RESPONSIBILITIES

• Provide customer service for all customers.
• Balance multiple, complex and time-sensitive duties simultaneously.
• Deal with challenging interpersonal situations with flexibility to create positive change.
• Communicate effectively through face-to-face, written, and verbal interactions.
• Diffuse difficult customer situations.

REQUIRED EXPERIENCE & KNOWLEDGE

• Two years of experience in direct or related industry.
• Ace in telecommunications skills.
• Associate degree in business or equivalent combination of education and experience.
• Experience interacting with complex database and management systems supporting customers.
• Detail-oriented problem solver with experience improving processes.

GoNetspeed is an equal opportunity employer and does not discriminate based on age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability. Thank you for choosing GoNetspeed as your potential next employer!

Benefits:

• 401(k) with matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance