Customer Experience Representative

About the role

As a Customer Service Representative, you’ll serve as the primary point of contact for new and existing customers. We do more than assist our customers—we deliver exceptional customer care experiences. In this key role, you’ll develop and nurture strong customer relationships and deliver outstanding service. Every day, you’ll support customers with service orders and billing analysis, offer creative resolutions, and connect clients with the right products and services for their needs.

Responsibilities

• Provide customer service for all customers
• Balance multiple, complex, and time-sensitive duties simultaneously
• Handle challenging interpersonal situations with flexibility to create positive change
• Utilize strong face-to-face, written, and verbal communication skills
• Diffuse difficult customer situations
• Interact with complex database and management systems supporting customers

Requirements

• Two years of experience in a direct or related industry
• Associate degree in business or a combination of education and experience
• Familiarity with bookkeeping practices and data management

Qualifications

You’ll thrive in this role if you’re an effective communicator with excellent interpersonal skills. A detail-oriented problem solver with experience improving processes will find this opportunity a great fit.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance