Customer Experience Representative
About the role
The Customer Experience Representative is responsible for placing outbound phone calls, texts, and/or emails to prospective customers and existing customers. The purpose is to generate customer interest and set up an appointment for a Baker Sales Professional to meet with them to discuss Baker Roofing offerings.
Responsibilities
- Utilize CRM tool to update information and set appointments
- Communicate with customers regarding Baker offerings, scheduling, and follow-through
- Manage lead files and prioritize appropriate steps
- Aid in scheduling of sales professionals
- Work cooperatively within a team environment
- Notify management of trends or issues with customer interaction process
- Perform other clerical tasks as needed
Requirements
- Minimum of 1 year of outbound sales/appointment setting experience
- Intermediate proficiency with Microsoft Outlook, Word, Excel
- Fluent in English
- Strong interpersonal skills and ability to work with diverse groups
- Proficient in CRM/Salesforce/Excel/other software
- Ability to work independently and handle multiple tasks simultaneously
- Positive attitude and willingness to adapt to changing work processes
Qualifications
Education: Minimum High School Graduate/College Preferred
Experience: Minimum of 1 year outbound sales/appointment setting
Certifications: None
Language Skills: Must speak English fluently
Driver License: Preferred
Skills
- Microsoft Outlook, Word, Excel at an intermediate level
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Motivated and professional attitude
- Ability to work independently and handle multiple tasks simultaneously
- Accuracy in CRM updates and assignment of work to other individuals within the company
Benefits
Baker Roofing Company offers competitive benefits, prioritizes safety, and emphasizes work-life balance.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about the schedule are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.