Customer Experience Representative (4-month duration time)
About the role
Company Mission: Rhoback is a community of passionate and motivated people looking to generate positivity, bring people together, and inspire activity by creating high-quality products and engaging content for those who seek inspiration, motivation, and connection with a #craveactivity mentality. The Role At Rhoback, we’re committed to delivering an exceptional customer experience in every interaction. We’re looking for a proactive, detail-oriented, and customer-obsessed individual to join our team for the holiday season as a Seasonal Customer Experience Representative. In this role, you’ll be on the front lines of communication, responding to customer inquiries across email and chat and ensuring every customer feels supported and valued. This is a temporary, fully remote role with an approximately 4-month duration.
Responsibilities
- Manage incoming customer inquiries across email and chat through our customer relationship management (CRM) platform, Gorgias.
- Navigate multiple platforms daily, including Gorgias, Shopify Plus, our enterprise resource planning (ERP) system, NetSuite, and more.
- Work closely with the Customer Experience team to resolve customer issues efficiently and accurately.
- Support order management and troubleshooting using customer support best