Customer Experience Rep II

About the company

Allergan Aesthetics, an AbbVie company, develops, manufactures, and markets a portfolio of leading aesthetics brands and products, including facial injectables, body contouring, plastics, skin care, and more. The company aims to provide innovation, education, exceptional service, and a commitment to excellence with a personal touch. Learn more.

About the role

The Customer Support Specialist II is a dependable customer service professional who thrives in a collaborative environment. The role focuses on delivering top‑notch service to AbbVie customers and sales representatives, handling email order processing, and resolving issues that may prevent orders from shipping. The specialist works with other customer operations professionals to develop innovative solutions for customer challenges.

Responsibilities

• Address customer inquiries, requests, and issues promptly and professionally.
• Investigate and follow up on customer requests and complaints, triaging emails and resolving issues in a timely manner.
• Process returns, credits, and rebills as appropriate.
• Provide accurate, high‑quality answers to customer questions while adhering to company policy and guidelines.
• Deliver exceptional customer service in a courteous and professional manner.
• Manage the order inbox and orders received through various channels.
• Work effectively both independently and collaboratively within a team.
• Listen attentively to customer needs and respond appropriately.
• Manage open orders daily and ensure timely shipment of orders.
• Apply critical thinking skills to resolve customer issues and needs effectively.

Qualifications

• 2–4 years of customer service experience.
• Preferred experience with Salesforce and SAP.
• Experience working in a team‑oriented, collaborative environment.
• Proficiency in Microsoft Office Suite.
• High School Diploma (Bachelor’s Degree preferred).

Skills

• Goal‑oriented with a positive and curious outlook.
• Exceptional attention to detail and ability to handle multiple tasks and meet deadlines.
• Excellent written and oral communication skills.
• Strong organizational skills with the ability to prioritize effectively.
• Proficient problem‑solver capable of making quality decisions.

Compensation

The compensation range described below is the range of possible base‑pay compensation that the Company believes in good faith it will pay for this role at the time of posting, based on the job grade. Individual compensation within this range will depend on factors such as geographic location, and the Company may ultimately pay more or less than the posted range. This range may be modified in the future.

Benefits

• Comprehensive benefits package including paid time off (vacation, holidays, sick).
• Medical, dental, and vision insurance.
• 401(k) plan for eligible employees.
• Eligibility to participate in short‑term incentive programs.