Customer Experience Power Parts Representative

Location: Lebanon (onsite)

About the role

The Power Wheelchair Parts Customer Service Representative is responsible for providing exceptional support to customers by answering inquiries, processing orders, and coordinating parts fulfillment. This role combines product knowledge with customer service skills to ensure timely and accurate delivery of wheelchair components and accessories.

Responsibilities

• Answer incoming phone calls and emails regarding power wheelchair parts.
• Provide product information, availability, and pricing to customers.
• Assist customers in identifying correct parts based on wheelchair models and issues.
• Enter and manage orders in the system accurately and efficiently.
• Verify part numbers, shipping details, and payment information.
• Coordinate with warehouse or service teams to ensure timely fulfillment.
• Maintain records of customer interactions and transactions.
• Generate order confirmations and shipping updates.

Requirements

• 1–3 years of experience directly working in a call center.
• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer proficiency (order entry systems, email, spreadsheets).
• Experience in medical equipment, mobility products, or customer service.
• Customer‑focused mindset with patience and empathy.
• Attention to detail and accuracy in data entry.
• Ability to multitask and manage time effectively.
• Problem‑solving and conflict‑resolution skills.
• Ability to thrive in a fast‑paced, evolving environment.
• Strong problem‑solving mindset.

Benefits

• Medical, Dental, and Vision benefits that begin on the first day.
• HSA contribution matching up to $1,600 per year.
• 401(k) retirement plan – 100% employer match on the first 3%, with 50% matching on the next 2%; immediate vesting; Traditional and ROTH options.
• Generous PTO policies.
• 100% employer‑paid Long‑Term Disability, Short‑Term Disability, and Life Insurance plans.

Pay

Pay range: $20.00 – $21.00 per hour. Final compensation will depend on experience, skills, and internal equity.

Schedule

Full‑time, 1st Shift.