Customer Experience Officer - Full Time

Responsibilities

• Provide excellent customer service via multiple communication channels, including phone, email, web chat, and counters.
• Build rapport with customers, offering detailed information on courses and services, and promoting organizational offerings.
• Handle customer requests, complaints, and transactions efficiently while ensuring satisfaction.
• Deliver timely administrative support, maintain accurate customer records, and support operational activities.
• Contribute to team success, participate in training, and model organizational values such as safety, collaboration, and customer focus.
• Support organizational transformation and cultural change initiatives.

Qualifications & Skills

• Proven ability to deliver professional, culturally sensitive customer service and resolve issues effectively.
• Strong time management, initiative, and decision-making skills.
• Ability to build positive team relationships and work in high-volume, customer-focused environments.
• High literacy and numeracy skills, with proficiency in computer systems and data entry.
• Effective communication, active listening, and problem-solving skills.
• Desirable: Experience in complex customer service roles with computerized systems, and managing inquiries across various channels.