Customer Experience Manager- Full Time

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times
• Responsible for performing store manager duties in their absence
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members
• Reviews all corporate communications and reacts accordingly
• Partners with the entire store leadership team in merchandising procedures and World Recovery
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Essential Job Functions

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time
• Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws

Pay

Starting at $16.00 per hour