Customer Experience Manager-Summit PINK

About the role

A Victoria’s Secret & Co Customer Experience Manager leads the sales floor, coaches and develops the team, manages performance, and sells. This role also supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Reporting to the Store Manager, this position works closely with the Store Leadership Team.

Responsibilities

• Drive and grow top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling.
• Support operational excellence through maintaining visual standards, payroll management, and merchandise availability.
• Directly report to the Store Manager and may lead one or more Customer Experience Leads or Associates.
• Lead and demonstrate company values within the store.
• Deliver exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling, and personally selling.
• Conduct associate observations and associate coaching.
• Display an understanding of all associate roles and ensure all roles work for the good of the team and the customer.
• Link results to behaviors and actions to drive top-line sales.
• Independently manage labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrate and lead company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.

Qualifications

• Passion for Victoria’s Secret Brand.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
• Experience with influencing cross-functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred.

Benefits

Click here for benefit details related to this position. Minimum Salary: $20.50 Maximum Salary: $28.20 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.