Customer Experience Manager - Part Time

At GFI Ikigai, we're passionate about curiosity, creativity, and innovation. Our goal is to empower communities and individuals through financial literacy and practical strategies that lead to economic independence. Become a part of a team dedicated to excellence every single day. We're all about collaboration, fresh ideas, and fun!

About the role

Fancy a role that combines your knack for customer success with your creativity? Jump in as a Customer Experience Manager at GFI Ikigai. It's not just a job; it's an exhilarating chance to nurture customer relationships while lighting up their journey towards financial independence. Embrace a fast-paced environment where opportunities are limitless, and triumphs are celebrated!

Responsibilities

• Be the conductor of client interactions, making sure every request is met promptly and cheerfully.
• Navigate seamless delivery and foster relationships that turn clients into advocates.
• Guide clients through their unique financial narratives with insights on investment, saving, and planning.
• Collaborate on impactful financial strategies that resonate and elevate clients' goals.
• Foster new opportunities and client engagement through open, forward-thinking communication.

Requirements

• U.S. citizens aged 18 or older.
• Background check cleared.
• Extraordinary communication finesse, both verbal and written.
• Licensed Life Producer or willing to secure one within two weeks.
• Strong with CRM systems like Salesforce, with an aptitude for thoughtful reporting.
• Analytical skills to decode client needs and craft succinct solutions.
• Intriguing ability to uncover growth potentials and increase client engagement.

Qualifications

• Background in customer service, education, coaching, military, or athletics (bonus points).
• An entrepreneurial spirit with a self-motivated, service-oriented mind.
• Exceptional negotiation skills or technical troubleshooting ability.

Benefits

• Flexibility Rules: Enjoy a dynamic schedule that fits your lifestyle. Work-life harmony, here you come!
• Remote Awesomeness: Work from anywhere with cutting-edge tools and top-notch training to guarantee your success.
• Career Growth: Your potential is boundless, with ample leadership opportunities fostering an ever-expanding career path.

Pay

Competitive pro-rated salary of $65,000 to $85,000.