Customer Experience Manager - Part Time

Deliver a customer centric shopping experience

Manage and deliver effective front-end operations and expectations.

Lead the omnichannel processes.

Maintain store recovery standards to deliver our Brand Promises.

Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results.

Affirm all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.

Plan and lead the execution of class and in-store events in accordance with Company programs.

Manage and execute

• Shrink and safety programs
• Cash reconciliation and bank deposits
• Inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
• Onboarding of new Team Members

Train, observe, and coach

• The customer experience team (sales floor and cashier)
• To achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

Manager on Duty (MOD)

• Serve as Manager on Duty (MOD)

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Public retail store setting

• Taking care of our customers; all public areas are climate controlled
• Some stock rooms may not be climate controlled
• Sometimes outdoor work if assigned to retrieve shopping carts or while unloading trucks
• Frame shop contains glass cutter and heat press
• Work hours include nights, weekends and early mornings

Preferred Knowledge/Skills/Abilities

• Other duties as assigned

Preferred Type Of Experience

• Retail management experience preferred

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Additional Information

• If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
• At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
• At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
• For more information, visit www.michaels.com.
• Michals is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals.
• Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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