Customer Experience Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees all aspects of front-end department operations.
• In the absence of store management, may assume complete responsibility for total store operations.
• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner.
• Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
• Enforces cash handling control and security measures to identify and prevent losses.
• Follows and enforces all company policies/procedures related to Front End operations.
• Adheres to all company and state laws and regulations related to Anti-Money Laundering Compliance, tobacco and alcohol sales, lottery, price accuracy, WIC, etc.
• Oversees bookkeeping procedures.
• Assists cashiers with getting change, checking prices, voids, refunds, etc.
• Conducts unannounced audits on cashiers.
• Assists store management in onboarding front end sales associates.
• Trains associates to provide a fast, friendly, accurate and efficient checkout experience for customers.
• Implements and communicates new programs and procedures to associates.
• Recognizes and rewards associate performance.
• Participates in associate annual performance reviews.
• Utilizes the Learning Management System (LMS) for current and new associates.
• Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules to meet weekly business demands while achieving budgeted labor rates and sales per labor hour goals.
• Controls supply costs while ensuring adequate inventory levels to meet business demands (e.g., paper and plastic bags, etc.).
• Directs the flow of customers through the Front End.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.
• Makes sure there are sufficient checkouts open to properly and