Customer Experience Manager

About the role

The Customer Experience Manager (CEM) is a key leadership position within Five Below stores. Reporting to the Store Manager, the CEM oversees the Support Lead, Lead Cashier(s), and all associates, managing both front-end operations and cash management. The CEM also serves as the Manager on Duty, driving key performance indicators and brand loyalty.

Responsibilities

• Ensure all associates and managers are Wowing the Customer through personal contact with customers
• Lead Front End Operations
• Train staff on the High Fives of Customer Service
• Maintain store cleanliness and readiness for customers
• Perform store opening and closing procedures
• Supervise, train, coach, and develop all associates
• Drive store sales and control expenses
• Manage Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Operate cash register, move merchandise, and perform other tasks as required

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Creative thinking and ability to maintain composure under pressure