Customer Experience Manager

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Leads the store to achieve and maintain customer service score goals provided by the District Manager.
• Led front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping the store ready for customers at all times.
• Performs store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Creative thinking.
• Ability to multi-task.
• Ability to maintain composure under pressure.

Essential Job Functions

• Frequently operate cash register.
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
• Frequently ascend/descend ladders in order to retrieve and put away stock.
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
• Must be able to remain in a stationary, upright position for 80% of the time.

Benefits

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!

benefits.fivebelow.com/public/welcome

About the Role

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.

crewservices.zendesk.com/hc/en-us/requests/new

Pay

Position Starting At $15.00

Schedule

Flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).