Customer Experience Manager

Responsibilities

• Serve as primary point of contact for residents.
• Follow up with prospective residents via email and phone calls.
• Schedule and manage prospective resident showings.
• Greet, assist, and coordinate daily walk-ins based on priority/needs of prospects, residents, and owners.
• Provide streamlined communication between cross-functional teams regarding resident requests.
• Answer, screen, and/or transfer general phone calls received at the leasing office to appropriate team members.
• Answer, screen, and/or forward messages to appropriate team members.
• Support term deposits and payments according to leasing agreements.
• Receive and process resident payments and provide necessary receipts.
• Work with Resident Experience Managers on Section 8 Housing paperwork (RFTA packets).
• Mail Section 8 rent change letters.
• Mail monthly delinquency notices to residents.
• Develop and participate in community outreach programs/events.

Qualifications

• Proven experience as a customer service representative.
• Strong attention to detail and accuracy.
• Strong communication skills both verbal and written.

Education Requirements

A high school diploma or equivalent is required. An associate degree is strongly preferred.

Working Environment

Position is primarily located in a well-lit office environment. Equipment operated includes standard office equipment such as computers, fax machines, copiers, telephones, calculators, etc.

Mental/Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is primarily sitting at a desk utilizing a computer.

Pay

Competitive, based on experience and market standards.

Schedule

N/A

Benefits

N/A

Skills

N/A

Benefits

N/A

Application Instructions

To apply, please submit your resume along with a cover letter detailing your relevant experience and successes.

Next Actions

Kindly submit your resume accompanied by a concise cover letter highlighting what makes you an outstanding candidate. Additionally, please include your date of availability.

Disclaimer

The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity.