Customer Experience Guide - Seasonal

About the role

As a Customer Experience Guide - Seasonal, you are an important part of our customers' experience in our retail stores. You will support our core teams through peak seasons, sales, and when otherwise needed to help the core team maintain our customers’ experience.

Responsibilities

• Support our core teams through peak seasons, sales, and when otherwise needed to help the core team maintain our customers’ experience.
• Contribute to Patagonia’s daily front-line retail store and customer experience activities.
• Focus on sales and customer service.
• Stock and stage products on the retail floor.
• Engage in day-to-day activities that keep customers satisfied.
• Learn about our products, share your passion for the community, and share your efforts to protect the local environment.
• Use the company’s purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store.
• Deliver best-in-class service by centering the customer in everything we do.
• Utilize selling sense skills and connect our communities to a life outdoors.
• Support your community, and partner with core team members to get customers and colleagues involved in our mission of saving our home planet.
• Process shipments, support physical inventory, and restock the sales floor.
• Assist with sale prep/breakdown, product transfers, donations, etc.
• Maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor etc.
• Practice security measures that help prevent theft and understand how to handle safety situations.
• Report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store.

Requirements

• Proven customer service and/or sales skills, previous retail or related customer service experience preferred.
• Interest in or are eager to learn about our products and services.
• Helpful and courteous approach to solving problems.
• Effective communication skills with team members and leadership and able to participate in constructive feedback.
• Adaptable to changing situations and priorities.
• Proven organizational skills, and attention to detail.
• Able to assign orders to and complete tasks based on their urgency and importance outlined by leadership.
• Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.
• Self-motivated and possess the ability to thrive in a team-oriented environment.
• Basic math and computer skills and accuracy with money handling and register use preferred.

Qualifications

• Able to stand/walk for extended periods of time with working shifts up to 8 hours per day.
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising.
• Continually able to walk up and down a staircase carrying boxes, products, and other necessary items.
• Able to regularly perform store cleaning standards such as sweeping, vacuuming, emptying trash, etc.
• Able to safely lift up to 55 pounds.
• Comfortable climbing ladders.

Skills

• Customer Service/Focused
• Problem Solving
• Communication
• Adaptability/Ambiguity
• Organization Skills
• Prioritization
• Time Management
• Self-Motivation and Teamwork
• Technical Learning

Benefits

Seasonal employees are not eligible for any Company-sponsored benefits unless otherwise required by law. Seasonals are eligible for sick leave benefits and in store discounts.

Pay

$26.00 - $28.00 per hour

Schedule

• The Haleiwa store's current business hours are 10am - 6pm daily.
• We are currently hiring for under 19 hours with open availability at least 3 days per week, including at least 1 weekend day.
• Our current hiring needs are for under 19 hours with open availability at least 3 days per week, including at least 1 weekend day.
• It is common for our shifts to begin and end up to two hours before and after business hours.
• Schedules can vary week-to-week, however, we are committed to supporting a healthy work-life balance, while still meeting the needs of our customers.
• You must report to work on time as well as align to other expectations in our Attendance Policy.

Employee Conduct

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.