Customer Experience Guide - Seasonal
About the role
As a Customer Experience Guide - Seasonal, you are an important part of our customers’ experience in our retail stores located in Cardiff, CA, reporting to the Retail Store General Manager. You will support our core teams through peak seasons, sales, and when otherwise needed to help the core team maintain our customers’ experience. Customer Experience Guides are the embodiment of the brand for our customers. You will contribute to Patagonia’s daily front‑line retail store and customer experience activities. Among other duties, you will focus on sales and customer service and stocking and staging products on the retail floor. You will engage in day‑to‑day activities that keep customers satisfied. You will learn about our products, share your passion for the community, and share your efforts to protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers’ needs at the center of everything we do.
Seasonal employees are hired for a defined, limited‑duration period when business needs increase due to a peak season or other short‑term staffing need. Seasonal employees may be regularly scheduled but may not work more than 19 hours per week, 76 hours per month, or 500 hours in a rolling 12‑month period. Employment remains at‑will, and seasonal employment does not guarantee employment for any specific length of time. This Seasonal role has a defined start and end date and is typically up to 4 months.
Responsibilities
- We are in business to save our home planet: You use the company’s purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store.
- Your customer service is not bound by convention! Deliver best‑in‑class service by centering the customer in everything we