Customer Experience Guide - Seasonal

About the role

As a Customer Experience Guide - Seasonal, you are an important part of our customers’ experience in our retail stores. You will support our core teams through peak seasons, sales, and when otherwise needed to help the core team maintain our customers’ experience. Customer Experience Guides are the embodiment of the brand for our customers. You will contribute to Patagonia’s daily front-line retail store and customer experience activities. Among other duties, you will focus on sales and customer service and stocking and staging products on the retail floor. You will engage in day-to-day activities that keep customers satisfied. You will learn about our products, share your passion for the community, and share your efforts to protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers’ needs at the center of everything we do.

Responsibilities

• Use the company’s purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store.
• Deliver best-in-class service by centering the customer in everything we do.
• Utilize selling sense skills and connect our communities to a life outdoors.
• Support your community, and partner with core team members to get customers and colleagues involved in our mission of saving our home planet.
• Have a basic understanding of our products and core sports and are committed to learning about our products to support your ability to serve our customers.
• Answer phones, work events, support front of house and back of house operations and inventory flow, and support in‑store repairs while successfully communicating with the leadership team and customer service.
• Process shipments, support physical inventory, and restock the sales floor. Assist with sale prep/breakdown, product transfers, donations, etc.
• Maintain visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor etc.
• Practice security measures that help prevent theft and understand how to handle safety situations. Report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store.
• Create a work environment that is supportive, positive, respectful, and free from harassment.

Requirements

• Proven customer service and/or sales skills; previous retail or related customer service experience preferred.
• Interest in or eagerness to learn about our products and services.
• Helpful and courteous approach to solving problems.
• Effective communication skills with team members and leadership; able to participate in constructive feedback.
• Adaptable to changing situations and priorities; can pivot on the fly.
• Proven organizational skills and attention to detail.
• Able to assign orders to and complete tasks based on urgency and importance outlined by leadership.
• Ability to show up ready to work on time every day and meet deadlines or communicate issues cross‑functionally.
• Self‑motivated and possess the ability to thrive in a team‑oriented environment.
• Basic math and computer skills and accuracy with money handling and register use preferred.
• Able to stand/walk for extended periods of time with working shifts up to 8 hours per day.
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising.
• Continually able to walk up and down a staircase carrying boxes, products, and other necessary items.
• Able to regularly perform store cleaning standards such as sweeping, vacuuming, emptying trash, etc.
• Able to safely lift up to 55 pounds.
• Comfortable climbing ladders.

Benefits

Seasonal employees are not eligible for Company‑sponsored benefits, except Wellness Time, employee discounts and any benefits required by applicable law.

Pay

Pay Range: $24.00‑$26.00 per hour

Schedule

Our stores are open seven days a week. The Alexandria, VA store's current business hours are Monday‑Friday: 11am‑7pm, Saturday: 10am‑7pm, and Sunday 10am‑6pm. Hiring needs are for under 19 hours with open availability Friday‑Sunday as well as 2 weekdays. Shifts can begin and end up to two hours before and after business hours. Schedules vary week‑to‑week, but we post work schedules three weeks in advance to allow planning. You must report to work on time and align with our Attendance Policy.