Customer Experience Guide - Part Time

About the role

Customer Experience Guide - Part Time
Team: Retail
Location: Nashville, TN
Store Scope: Customer Service In-Person, CF2
Reports To: Retail Store General Manager

Responsibilities

• Use Patagonia’s purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store.
• Deliver best-in-class service by centering the customer in everything we do.
• Utilize selling sense skills and connect our communities to a life outdoors.
• Participate in the Activism program by utilizing your 18 Activism Hours to support your community, partner with local non-profits by engaging in the grants and donations processes, and inspire customers and your colleagues to get involved.
• Process shipments, support physical inventory, and restock the sales floor.
• Absorb and apply knowledge about Patagonia’s products, including technical aspects of products in our core sports, to support your ability to serve our customers.
• Assist with sale prep/breakdown, product transfers, donations, etc.
• Maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor, etc., as part of your everyday responsibilities.
• Participate in the Retail Marketing program by helping in event production and execution and bringing forth ideas for engaging your community.
• Participate in ongoing training to maintain a solid understanding of our company and assist in the training of fellow/new employees while supporting and striving to achieve store goals.
• Practice security measures that help prevent theft and understand how to handle safety situations. Report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store.
• Create a work environment that is supportive, positive, respectful, and free from harassment. Ensure accountability and be open to feedback.
• Ensure accuracy in all POS operations and utilize the spirit of our Ironclad Guarantee and Worn Wear programs.
• Answer phones, work events, support front of house and back of house operations, and support in store repairs while successfully communicating with the leadership team and customer service.

Qualifications

• Proven customer service and/or sales skills, previous retail or related customer service experience preferred.
• Interest in or are eager to learn about our products and services.
• Helpful and courteous approach to solving problems.
• Effective communication skills with team members and leadership and able to participate in constructive feedback and assist in conflict management.
• Adaptability to changing situations and priorities while maintaining a positive workplace morale. Can pivot on the fly and support team engagement.
• Proven organizational skills and attention to detail.
• Able to assign orders to and complete tasks based on their urgency and importance outlined by leadership.
• Able to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.
• Self-motivated and possess the ability to thrive in a team-oriented environment.
• Basic math and computer skills and accuracy with money handling and register use preferred.

Benefits

Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.

Schedule

Our stores are open seven days a week. The Nashville store's current business hours are Monday - Saturday 10am - 6pm, and Sunday 11am - 5pm. Our current hiring needs are for 20 to 29 hours with open availability Friday - Sunday. It is common for our shifts to begin and end up to two hours before and after business hours. As a team member, you are expected to be flexible to the business and team needs. Schedules can vary week-to-week, however, we are committed to supporting a healthy work-life balance, while still meeting the needs of our customers. Our consistent effort has been to post our store work schedules three weeks in advance to give our employees the opportunity to plan. You must report to work on time as well as align to other expectations in our Attendance Policy.

Employee Conduct

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.