Customer Experience Guide - Flex

About the role

As a Customer Experience Guide - Flex, you are an important part of our customers' experience in our retail stores. You will support our core teams on an intermittent, as-needed basis when additional coverage is needed, including during peak seasons, sales, campaigns, events, or other short-term business needs. Customer Experience Guides are the embodiment of the brand for our customers. You will contribute to Patagonia's daily front-line retail store and customer experience activities. Among other duties, you will focus on sales and customer service, stocking, and staging products on the retail floor. You will engage in day-to-day activities that keep customers satisfied. You will learn about our products, share your passion for the community, and support efforts to protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers' needs at the center of everything we do.

What you'll do

• Use the company's purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store
• Deliver best-in-class service by centering the customer in everything we do
• Utilize selling sense skills and connect our communities to a life outdoors
• Support your community and partner with core team members to get customers and colleagues involved in our mission of saving our home planet
• Maintain a basic understanding of our products and core sports, and commit to learning about our products to support your ability to serve our customers
• Answer phones, work events, support front of house and back of house operations and inventory flow, and support in store repairs while successfully communicating with the leadership team and customer service
• Process shipments, support physical inventory, and restock the sales floor
• Assist with sale prep/breakdown, product transfers, donations, etc.
• Maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor, etc.
• Practice security measures that help prevent theft and understand how to handle safety situations
• Report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store
• Create a work environment that is supportive, positive, respectful, and free from harassment

Who you are

• You are knowledgeable and curious about environmental and social issues, and you act locally and inspire your community and coworkers to do the same
• You focus on building relationships and go beyond treating the needs of customers with kindness and creativity
• You are an innovator in new ways to engage and support our community to help save our home planet
• You proactively create a culture of belonging that gives people from all backgrounds, identities, and experiences a meaningful voice
• You produce work that is of value, complete, and timely while striving for excellence in all job aspects
• You are self-driven and get things done efficiently and effectively
• You are open to change and will try different options to find solutions to share with the team to optimize operations and customer experience

Experience you bring

• Customer Service/Focused: Proven customer service and/or sales skills, previous retail or related customer service experience preferred. Interest in or eager to learn about our products and services.
• Problem Solving: Helpful and courteous approach to solving problems.
• Communication: Effective communication skills with team members and leadership and able to participate in constructive feedback.
• Adaptability/Ambiguity: Adaptable to changing situations and priorities. Can pivot on the fly.
• Organization Skills: Proven organizational skills, and attention to detail.
• Prioritization: Able to assign orders to and complete tasks based on their urgency and importance outlined by leadership.
• Time Management: Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.
• Self-Motivation and Teamwork: Self-motivated and possess the ability to thrive in a team-oriented environment.
• Technical Learning: Basic math and computer skills and accuracy with money handling and register use preferred.

Physical requirements

• Able to stand/walk for extended periods of time with working shifts up to 8 hours per day
• Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising
• Continually able to walk up and down a staircase carrying boxes, products, and other necessary items
• Able to regularly perform store cleaning standards such as sweeping, vacuuming, emptying trash, etc.
• Able to safely lift up to 55 pounds
• Comfortable climbing ladders

Pay

$21.05 - $23.05 per hour

Schedule

Our stores are open seven days a week. The Salt Lake City store's current business hours are Sunday 10am-6pm, and Monday-Saturday 10am-7pm. Our current hiring needs are for a role that works under 19 hours on an as-needed basis. It is common for our shifts to begin and end up to two hours before and after business hours. As a team member, you are expected to be flexible to the business and team needs. Schedules can vary week-to-week, however, we are committed to supporting a healthy work-life balance, while still meeting the needs of our customers. Our consistent effort has been to post our store work schedules three weeks in advance to give our employees the opportunity to plan. You must report to work on time as well as align to other expectations in our Attendance Policy.

Benefits

Flex employees are not eligible for Company-sponsored benefits, except Wellness Time, employee discounts and any benefits required by applicable law.

This response is AI-generated, for reference only.